Legal
Privacy Policy
Complete transparency about how your data is handled, stored and protected. Last updated: February 2026.
Secure Cloud Infrastructure
Your data is hosted on enterprise-grade cloud infrastructure with encryption at rest and in transit, on providers designed for high availability and security.
Developer Access & Transparency
SOFTAE maintains technical system access to ensure stability, apply updates and resolve issues. This access is limited to system-level operations.
Your Data is Confidential
Business data stored in your SOFTAE system — clients, transactions, inventory and other records — remains strictly confidential. We do not view, share, sell or use it beyond providing the service.
When We Access Your Database
Only (1) upon your direct support request, or (2) for essential maintenance, for which you are notified in advance whenever possible.
No Data Sharing
We do not sell, rent, transfer or share your business data with third parties, advertisers or external organizations.
Service Level Agreement
Clients operate under a signed SLA that formalizes our data protection obligations, support response times and the boundaries of system access.
Website accounts & forms
Information you submit through this website (contact forms, quote requests, orders, reviews and account details) is stored securely and used solely to respond to you, deliver services and manage your account. You may request correction or deletion of your account data at any time by contacting contact@softae.co.